We looked to J.D. Power’s annual U.S. Household Insurance Study, which includes scores based on how well “customers rate the claims experience with their current homeowners insurance provider,” and required three or more Power Circles. Consumer Reports also published data from nearly 10,000 survey respondents who filed claims from January 2010 to June of 2016, in which they rated carriers on criteria including agent courtesy and problem-free claims experiences. We looked for a grade of 80 or above.
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